BESTARI, D. F.; DESRIANTY, A. Usulan Perbaikan Kualitas Pelayanan Bank BRI Cabang Soekarno Hatta Berdasarkan Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI). FTI, [S. l.], v. 1, n. 1, 2022. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/1030. Acesso em: 11 nov. 2026.