LATIFA, S. N.; HELIANTY, Y. Usulan Perbaikan Kualitas Website X menggunakan Importance Performance Analysis dan Potential Gain in Customer Value. e-Proceeding FTI, [S. l.], v. 1, n. 1, 2022. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/1026. Acesso em: 1 feb. 2026.