KURNIAWAN, N. A.; FEBRIANTI, A. . Usulan Peningkatan Kualitas Pelayanan Trans Shuttle Menggunakan Metode Importance Performance Analysis (IPA). e-Proceeding FTI, [S. l.], v. 1, n. 1, 2022. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/1028. Acesso em: 1 feb. 2026.