KUSNAEDI, M. A. N.; YUNIAR, Y. Usulan Perbaikan Kualitas Pelayanan Menggunakan Service Quality dan Model Kano di CV. Caki Collection. e-Proceeding FTI, [S. l.], v. 1, n. 2, 2023. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/1669. Acesso em: 1 feb. 2026.