HAERUMAN, U. .; HELIANTY, Y. . Usulan Perbaikan Kualitas Pelayanan Jasa Potong Rambut Menggunakan Metode Service Quality dan Kano Model di Hairnerds Studio Bandung. e-Proceeding FTI, [S. l.], v. 1, n. 2, 2023. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/1738. Acesso em: 1 feb. 2026.