JAKARIA, S. M.; HELIANTY, Y. USULAN PENINGKATAN PELAYANAN BERDASARKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS DI PT. XYZ. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3084. Acesso em: 1 feb. 2026.