NUGRAHA, A. J.; DESRIANTY, A. Peningkatan Kualitas Pelayanan Kafe Kopi Cilik Berdasarkan Dimensi Servqual dan Importance Performance Analysis. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3086. Acesso em: 6 feb. 2026.