SUPRAYOGI, M. N.; YUNIAR. USULAN PERBAIKAN KUALITAS PELAYANAN DI SERUMAH KOPI DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS, POTENTIAL GAIN IN CUSTOMER VALUE, DAN ANALISIS FISHBONE. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3103. Acesso em: 1 feb. 2026.