MAINAYANTI, D. .; RUKMI, H. S. USULAN PENINGKATAN KUALITAS PELAYANAN EKSPEDISI MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN CUSTOMER SATISFACTION INDEX. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3133. Acesso em: 6 feb. 2026.