ADHIGUNO, G. . .; YUNIAR. Usulan Peningkatan Kualitas Pelayanan Pada PT. XYZ Menggunakan Metode Importance Performance Analysis Dan Potential Gain in Customer Value. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3300. Acesso em: 1 feb. 2026.