HIDAYATULLOH, P. . .; YUNIATI MUKTI, Y. . . STRATEGI PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN METODE SERVQUAL DAN TREE DIAGRAM DI ARENA KOPI. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3307. Acesso em: 1 feb. 2026.