CHALIFAH, R. M.; HELIANTY, Y. .; LIANSARI, G. P. Strategi Peningkatan Kualitas Pelayanan Di PT XYZ Menggunakan Tree Diagram Berdasarkan Model Kano. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3426. Acesso em: 1 feb. 2026.