APRIYANSA, N.; DESRIANTY, A. STRATEGI PENINGKATAN KUALITAS PELAYANAN CAFÉ XYZ SETIABUDI BERDASARKAN IMPORTANCE PERFORMANCE ANALYSIS DAN CUSTOMER SATISFACTION INDEX. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3436. Acesso em: 1 feb. 2026.