IVANOVA, B. A.; HELIANTY, Y.; BAKAR, A. STRATEGI PENINGKATAN KUALITAS LAYANAN BERDASARKAN ANALISIS GAP DAN MODEL KANO PADA X CAFE. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3451. Acesso em: 1 feb. 2026.