OKTAVIANI, K.; YUNIAR. Strategi Peningkatan Kualitas Pelayanan Berdasarkan Metode Servqual dan Quality Function Deployment (Studi Kasus Rumah Makan X). e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3473. Acesso em: 1 feb. 2026.