MAHARDIKA, M. N. .; DESRIANTY, A. Strategi Peningkatan Kualitas Pelayanan Berdasarkan Dimensi Healthqual dan Kano Model di RS X. e-Proceeding FTI, [S. l.], 2024. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/3485. Acesso em: 1 feb. 2026.