AQLIS, I. .; BAKAR, A. .; RAHMATILAH, I. .; YUNIAR. Usulan Peningkatan Kualitas Layanan di Kafe X Kota Bengkulu dengan Pendekatan Fuzzy Service Quality (FSQ) dan Importance Performance Analysis (IPA). e-Proceeding FTI, [S. l.], v. 1, n. 1, 2022. Disponível em: https://eproceeding.itenas.ac.id/index.php/fti/article/view/629. Acesso em: 1 feb. 2026.