MAHARDIKA, MUHAMMAD NAUFAL, dan ARIE DESRIANTY. 2024. “Strategi Peningkatan Kualitas Pelayanan Berdasarkan Dimensi Healthqual Dan Kano Model Di RS X”. E-Proceeding FTI, Desember. https://eproceeding.itenas.ac.id/index.php/fti/article/view/3485.