Latifa, S. N., dan Y. Helianty. “Usulan Perbaikan Kualitas Website X Menggunakan Importance Performance Analysis Dan Potential Gain in Customer Value”. E-Proceeding FTI, vol. 1, no. 1, Juni 2022, https://eproceeding.itenas.ac.id/index.php/fti/article/view/1026.