Haeruman, U. ., and Y. . Helianty. “Usulan Perbaikan Kualitas Pelayanan Jasa Potong Rambut Menggunakan Metode Service Quality Dan Kano Model Di Hairnerds Studio Bandung”. FTI, vol. 1, no. 2, Feb. 2023, https://eproceeding.itenas.ac.id/index.php/fti/article/view/1738.